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Frequently asked questions
Have questions? We’re here to help
What is your return & refund policy?
We offer a 30-day return guarantee. If the product is damaged, incorrect, or unused within 30 days of delivery, you can request a return or exchange with support approval. (See details in our Returns Policy.)
How do I track my order?
Once your order ships, we’ll send a tracking number via email. You can track your shipment on our site or the carrier’s tracking page.
Can I cancel or modify my order?
Please contact our support team as soon as possible. We will do our best to accommodate changes before shipment.
Do you have local service centers?
Yes — including in the USA, Canada, Mexico, UK, Germany and Europe.
Can I schedule a machine demonstration?
Yes, live demonstrations are available at local demo sites or online upon request.
How do I get technical support in my country?
We provide worldwide remote support and local assistance where available.
What happens if my machine needs repairs?
We provide troubleshooting, spare parts support, and local service visits where available.
Do you ship internationally?
Yes — we support global shipping to most countries with express couriers.
How long does delivery take?
Typical door-to-door delivery is 7–9 days, depending on your location.
Which carriers do you use?
We partner with reliable couriers such as DHL, FedEx, and UPS.
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